Refund Policy

1. Our Satisfaction Commitment

At Dires Lawn Service, customer satisfaction is our top priority. We are committed to providing high-quality lawn care and landscaping services that meet or exceed your expectations.

2. Service Quality Issues

If you are not satisfied with the quality of our services, please contact us within 48 hours of service completion. We will:

• Investigate your concerns promptly and professionally
• Return to correct any issues at no additional charge
• Provide a partial or full refund if the issue cannot be resolved
• Work with you to find a satisfactory solution

3. Refund Eligibility

Refunds may be considered in the following situations:

• Services were not performed as agreed upon
• Significant damage occurred due to our negligence
• Services were cancelled by us due to weather or other circumstances
• Duplicate payments were made in error

4. Non-Refundable Situations

Refunds are generally not provided for:

• Services that were completed as agreed upon
• Customer dissatisfaction with natural plant growth or seasonal changes
• Damage caused by factors beyond our control (weather, pests, disease)
• Services cancelled by the customer after work has begun
• Failure to provide access to the property for scheduled services

5. Refund Process

To request a refund:

1. Contact us within 48 hours of service completion
2. Provide detailed information about your concerns
3. Allow us the opportunity to inspect and address the issue
4. If a refund is approved, it will be processed within 5-10 business days
5. Refunds will be issued to the original payment method

6. Partial Refunds

In some cases, partial refunds may be appropriate when:

• Only a portion of the service was unsatisfactory
• Minor issues that don't warrant a full refund
• Services were partially completed due to unforeseen circumstances

7. Recurring Service Cancellations

For recurring lawn maintenance services:

• Cancellations must be made with 48 hours notice
• No refunds for services already completed
• Prepaid services will be refunded on a prorated basis
• Seasonal contracts may have specific cancellation terms

8. Weather-Related Cancellations

When services are cancelled due to weather conditions:

• Services will be rescheduled at no additional cost
• Full refunds available if rescheduling is not possible
• No penalties or fees for weather-related cancellations

9. Dispute Resolution

If you disagree with our refund decision:

• We encourage open communication to resolve issues
• A senior manager will review your case
• We may seek third-party mediation if necessary
• All disputes will be handled fairly and professionally

10. Contact Us for Refund Requests

To request a refund or discuss service concerns, please contact us: